Empathy Map

A response to the Empathy Map Activity
created May 5, 2021 by Bert Slessor (@BS)

Number of views: 226

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When you get into the habit of teaching, sometimes you forget to include a solid practice and process when constructing new content. Most of the time I want to jump in and “do” before I “plan.”  The empathy map exercise forced me to rethink and retool how I approached a learner challenge.  Empathizing with my learners was a vital first step.  And after looking over my content, I realized I had some significant gaps in my online course design.  Using the Jamboard made it easy to see multiple student perspectives and empathize with their challenges.

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Example for "Empathy Map":
https://docs.google.com/drawings/d/1OSDEuMvBSzb9Ho4DMOAhbD-7kQ1KIJ1LtS5B663Fiho/edit?usp=sharing