Gary Danner – Empathy Map

A response to the Empathy Map Activity
created by Gary Danner (@gdanner)

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As I worked through this exercise, I realized it was just like the consulting work I do for my clients with Dale Carnegie Training. How can I possibly put together a solution for my students at Fanshawe until I find out how they are thinking — what they need and want. I reached out to my students to get their feedback. While most of it was positive, they did identify some areas that they had concerns about