Create an empathy map following these steps:
- Gather information from and about your learners. You may already have useful information that you have gathered through feedback from course evaluations, emails, and other communication, but ideally you’ll create a specific method of gathering feedback for this exercise. You might do this through conversations or other forms of communication.
- Ask you learners what they think, feel, say, do, see, and hear. What do they have difficulty understanding or doing?
- Reflect on the feedback you’ve collected from your learners and begin sketching your empathy map. You can do this on paper or in a Word document, or we’ve developed as a Google document Empathy Map Template with fields for the above guiding questions. In the Google document, look under the File menu for an option to Copy it to your own account (or you could Download it as a file). Rename the file to represent yourself. Then complete the template.
After your Empathy Map is complete, try to get additional feedback in one of the following ways:
- Seek out a colleague within your department/disciplinary area to discuss with him/her. See if there are shared concerns, or perhaps strategies they might suggest that you have not considered.
- Circle back to your learners to make sure what you’ve captured accurately reflects their experience. This could involve a conversation with one or more of the group you interviewed.
Take a photo of your map and upload it when you complete your response to this activity.
Example for "Empathy Map":