Gather information from and about your learners. You may already have useful information that you have gathered through feedback from course evaluations, emails, and other communication, but ideally you’ll create a specific method of gathering feedback for this exercise. You might do this through conversations or other forms of communication. Ask you learners what they think, feel, say, do, see, and hear. What do they have difficulty understanding or doing?
To Do:
- Create an empathy map
- Reflect on the feedback you’ve collected from your learners and begin sketching your empathy map. You can do this on paper, in a Word document, or we’ve developed as a Google document Empathy Map Template with fields for you to answer the guiding questions.
- In the Google document, look under the File menu for an option to
- Copy it to your own account
- (or you can Download it as a file).
- Rename the file to represent yourself. Then complete the template.
- After your Empathy Map is complete, try to get additional feedback in one of the following ways:
- Seek out a colleague within your department/disciplinary area to discuss with him/her. See if there are shared concerns, or perhaps strategies they might suggest that you have not considered.
- Circle back to your learners to make sure what you’ve captured accurately reflects their experience. This could involve a conversation with one or more of the group you interviewed.
- Submit a shareable link, upload your file or take a photo of your map as your response to this activity.
- After you make your submission, save the web address to your response (found in the green confirmation box) so you can use it later for your badge submission form.
This activity is part of the Empathize section of the Technologist Module.
Complete This Activity
After you complete this activity please share a link to it and a description so it can be added to the responses below.
You
can add it directly to this site.
You must sign in to this site to add a response to this Activity.
Sign In Add A Response
Resources for this Activity
Have you created a helpful guide or do you know one that might help others complete this activity?
You
can share a resource if it is available at a public URL. .
You must sign in to this site to add a response to this Activity.
Sign In Add a Resource
213 Responses for this Activity
- Empathy Map
by Rebecca MacAlpine (@rebecca.macalpine)
Here is an example of an empathy map from my course last year.
- Empathy Map Activity
by winton cape (@winton)
Link to my empathy map https://www.canva.com/design/DAF-gKn7Tuc/Bs2lR1onW6gUDfrCAvsrgA/edit?utm_content=DAF-gKn7Tuc&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton
- SME Empathy Map
by anh lam (@anhlam)
This empathy map is from the perspective of a project manager working with subject matter experts
- Empathy Map – Anatomy students
by Sam Gennidakis (@SGennidakis)
This is an empathy map as derived from a start stop continue and course evaluation feedback from my Anatomy and Physiology class students in relation to changes regarding lecture and course delivery. There are successes but generally students are overwhelmed by the amount of content and the online delivery which is limited by the school’s more… »
- Empathy Map
by Rena Gandham (@rgandham)
Empathy Map Activity
- Empathy Map
by winton cape (@winton)
I have used learnings from a previous module (info graph empathy map) to create an empathy map of my current marketing class. I have had input from peers as well as students. I information I collected at the beginning of the semester as well as a google form that I had them submit in class. more… »
- Empathy Map
by Ani Amirmooradian Malhami (@Ani)
Attached is my empathy map.
- Learner Empathy Map
by Afshan Jabeen (@ajabeen)
This was an interesting exercise to gain insight into students’ perspectives about course stress and how they feel. I also learned how I can work more to alleviate students’ concerns and make learning more enjoyable for them.
- Empathy map for learners about case study assignments
by Oday Aswad (@odayaswad)
This map is about understanding the frustration of students when addressing case study assignments.
- Empathy Map
by Peter Sheedy (@PeterS)
This is an empathy map consdier students taking managmenet accounting class.
3 Resources for this Activity
(4 votes, average: 4.50 out of 5)
Loading...
Natalia Trubochkina
am teaching in the LINC Program (Language Instruction to Newcomers to Canada). My students are newcomers to Canada learning English. In my Empathy Map, I tried to look at how my students feel about taking English classes through Zoom. This has been a huge change for all of us, but even more for these students because of the language barrier, no computers, and lack of digital literacy for many of them.
https://stuconestogacon-my.sharepoint.com/:w:/g/personal/ntrubochkina_conestogac_on_ca/EUbn4fKMtMZFkAagJcqXjcoBWfRUpu4FV35YECygzPYwNQ?e=XAJAT7