Mastering the Interviewing Technique in Systems Analysis

A response to the Like Driving a Car Activity
created by Jessica Joy (

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A critical concept to the gathering of information in systems analysis is using the interviewing technique to identify business, user and/or functional requirements. To prepare for, conduct, and follow up after an interview, students must master several component skills:

  • Interpersonal – build a rapport with the 
  • Time Management – schedule the interview time effectively, create a timeboxed agenda
  • Facilitation – guide the conversation, stay focused, keep the conversation moving
  • Question Development – construct effective questions considering the audience, type, medium, objective and wording/language. 
  • Active Listening – be attentive to the speaker, demonstrate engagement, provide feedback and appropriate responses.
  • Note Taking skills – record relevant information in an organized, structured format

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