Getting to Know: An Empathy Map Experience

A response to the Empathy Map Activity
created by Helen DeWaard (@hj_dewaard)

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Completing the empathy map helped clarify pain points and gain points for students in both the F2F course and online courses I teach. Focusing on what I believe are the responses to key points – what students say, do, hear, feel, see, and think as they progress through a course offering. While pre-course surveys help build understanding, an empathy map clarifies a student focused perspective.

Example for "Getting to Know: An Empathy Map Experience":
http://extending.hjdewaard.ca/2018/05/getting-to-know/

Getting to Know