For this empathy map, I focused on students in the Embedded Systems Design program.  These students are predominantly international, and as such, their pain and needs are often shared collectively. The ESD program has a reputation for being quite difficult (from a learner perspective), and current COVID measures have not helped to ease this pain.  more… »

https://bank.ecampusontario.ca/response/roch-empathy-map-for-esd2-students/