Empathy Map

A response to the Empathy Map Activity
created November 13, 2020 by Kaitlin Marriott (@kmarriott)

Number of views: 230

---

Being in a manager position, I took a bit of a different approach to this activity. I used the feedback I’ve gathered through conversations with faculty and staff over the past several months as we’ve made the switch to remote work and online learning. My empathy map demonstrates both the challenges and wins we have experienced during this time.

Tweet

Example for "Empathy Map":
https://bank.ecampusontario.ca/wp-content/uploads/2020/11/Empathy-Map-1.pdf