Empathy Map for DMS

A response to the Empathy Map Activity
created by Susan (@Susan Wilks)

Number of views: 137

This empathy map explores the sensory experiences of colleagues who are struggling to adapt to a new document management system.  There are many personal and professional worries about the expectations around this change.  While trying to be supportive, empathetic, and compassionate around these worries and concerns, we must successfully facilitate this change.  Empathic awareness goes a long way towards understanding other perspectives and facilitating change in a kind, respectful, and supportive manner.