Getting to Know: An Empathy Map Experience
Completing the empathy map helped clarify pain points and gain points for students in both the F2F course and online courses I teach. Focusing on what I believe are the responses to key points – what students say, do, hear, feel, see, and think as they progress through a course offering. While pre-course surveys help build understanding, an empathy map clarifies a student focused perspective.
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Getting to Know