Empathy towards learners and instructors

A response to the Empathy Map Activity
created July 20, 2023 by Miranda Mckenzie (@mx_mckenzie)

Number of views: 82

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With this map I tried to demonstrate the struggle between the empathy we need and have towards our learners and the empathy towards our instructors. We try to listen to all those involved in our courses and try our best to find a balance of the needs of our learners (based on their feedback and our surveys) and the needs of our instructors (course design) while respecting relevant guidelines and providing appropriate support whenever possible.

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Example for "Empathy towards learners and instructors":
https://bank.ecampusontario.ca/wp-content/uploads/2023/07/Learner-Empathy-Map.pdf